Collection & Delivery

Delivery

WE DELIVER ANYWHERE IN THE UK
We have been delivering hearths throughout the UK for many years, and work with only reputable carriers who have proved themselves to us and our customers.  Your order will be delivered to you via a UK-wide pallet service, typically using a lorry with tail lift and a manual pump truck.  Therefore if you do have any delivery restrictions, please let us know at time of order.

Deliveries typically take between 5-7 days, however this can vary depending on time of year.  Ask at time of order for a more accurate delivery time.   

Delivery 
Please note we can make deliveries to kerbside only, and onto level, hard standing ground (for hearths over 1800mm, a forklift is required for offloading).  If you have any queries regarding this, please do not hesitate to contact us at time of order.  

Cost  
An indicative cost of delivery by pallet is as follows, however a true cost will be provided once you provide us with your postcode: 
– Scotland (mainland) £50
– England (mainland) £70
– Northern Ireland £110
It is worth noting that in all cases if the hearth is over 1200mm it may incur a double pallet charge.

Packaging 

Our products are properly packaged to minimize the possibility of damage.  Upon receipt of your order, you must open packaging and inspect  your order prior to accepting the delivery.

PLEASE NOTE: signing ‘Not inspected’ is not accepted 

Claims 

In the unlikely event that you do have to make a claim, this must be noted on the delivery paperwork and raised with Stone Source staff within 24 hours of delivery.  Claims will not be entertained without photographic evidence accompanied by a received “damaged” document.

Collection

Should you on the other hand want to collect yourself or arrange your own carrier we will be happy to see you at our Inverness depot – 17 Carsegate Road, Inverness IV3 8EX where we would always endeavor to get the completed product to you as soon as possible!

Installation

We do not install hearths or sell stoves but will of course be happy to advise on the choice of stone and how to best install the unit In our experience most stones can be installed for stoves in a single piece but we recommend you check with your installer as to whether expansion joints are needed especially if it is for an open fire.

Care of Your Hearth

Each type of stone requires different care to keep it looking its best. We will advise you on this and provide what you need.